Job Title: Junior Infrastructure Engineer
Location: Sharston, M22 4SN
Salary: £30,000 - £32,000, dependent on experience
Job type: Full time, Permanent
About us:
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About the role:
We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure.
Responsibilities:
* Provide support for infrastructure-related issues across servers, networks, and end-user devices
* Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365
* Maintain and monitor core systems including backups, patching, and antivirus
* Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed
* Document fixes, procedures, and known issues for internal knowledge base
* Support hardware deployments, upgrades, and routine maintenance
* Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets
Person Specification:
Essential Skills & Experience
* At least 3 years experience in a 2nd line support or infrastructure support role
* Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365
* Familiarity with networking fundamentals (DNS, DHCP, TCP/IP)· Comfortable working in an onsite environment with physical hardware
* Excellent problem-solving and communication skills
* Full UK Driving Licence is essential as offsite support may be required
Desirable Skills & Experience
* Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools
* Experience with VMware and Hyper-V virtualisation platforms
* Experience with Cisco Meraki network solutions
* · Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft)
Salary & Hours:
* Salary of £30,000 - £32,000, dependent on experience
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based
Benefits:
* On-site Working - At our South Court office
* 23 Days Holiday - Rising to 26 days, plus bank/public holidays
* Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement
* Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme
* Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more
* Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.
Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.