Claims Handler – Motor Claims
Salary: £28,000+ (DOE) Location: Rochdale – Excellent Transport Links Hours: Monday to Saturday (Shifts between 8am–5:30pm, plus 9am–12pm on Saturdays)
Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment where no two days are the same? If so, this could be the perfect next step in your career.
About the Role
As a Claims Technician, you’ll be the first point of contact for clients referred by our trusted partners. You’ll manage your own caseload of motor claims from first notification through to settlement, ensuring each client is supported until they’re fully back in their pre‑accident position.
Your responsibilities will include:
* Taking detailed information for new claims and assessing validity
* Managing your own portfolio of ongoing claims
* Ensuring all necessary information is gathered to support recovery
* Providing clear, professional updates to clients and third parties
* Maintaining a proactive approach to progressing each claim efficiently
This role is ideal for someone who enjoys problem‑solving, communicating with customers, and taking ownership of their work.
What We’re Looking For
Preferred (but not essential):
* Familiarity with ABI/GTA guidelines
* Understanding of the phonetic alphabet
* Confidence using Microsoft Office
* Basic knowledge of internet technologies
Most importantly, you’ll bring a proactive, can‑do attitude and a commitment to delivering outstanding service. Full training will be provided.
What’s in It for You
* £28,000+ salary, depending on experience
* 20 days holiday + bank holidays
* Pension scheme
* Paid overtime
* Supportive team environment with full training
* Convenient Rochdale location with excellent transport links