Contact Officer
Location: Plymouth, Crownhill, Police Headquarters, Exeter
Salary: Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
We are looking for friendly, patient, broad minded and positive individuals to join our Exeter and Plymouth Contact Resolution Centres, where you will play a critical role in our response to both emergency and non-emergency calls within Devon and Cornwall.
You will handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately. You will be part of a wide team with extensive training and ongoing support provided. This role can be challenging at times but is very rewarding.
Its important to have emotional resilience within this role, as you will at times be answering calls from distressed individuals. No two calls are the same and at times you will handle sensitive information. You will be the first point of contact for our community and will provide help for people when they need it most.
We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays. On top of your salary, you will qualify for enhanced shift allowance of up...