An exciting opportunity has arisen for an ambitious
E-Commerce Trading Specialist
to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience.
You'll play a hands-on role in ensuring the website is performing at its best — maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You'll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery.
This is a great time to join — the business is investing in new technology and digital growth, including the launch of a brand-new Shopify website and new product lines. If you're looking for a role where your ideas have a real impact, this is it.
Key Responsibilities
Trading & Merchandising
* Maintain and update product listings, pricing, and collections on the website.
* Monitor competitor activity and flag commercial opportunities.
* Support promotional campaigns, product launches, and seasonal updates.
* Merchandise category and landing pages to drive visibility and conversion.
Customer Experience
* Provide excellent customer service via email, chat, and occasionally phone.
* Ensure product and order information is clear and accurate.
* Identify recurring issues and feed improvements into website content and FAQs.
Marketing & Content Support
* Assist with imagery, banners, and landing page updates.
* Support email campaigns and social media scheduling.
* Help maintain product data quality for advertising feeds (Google Shopping, etc.).
Performance & Reporting
* Track daily/weekly performance metrics.
* Use data from Shopify, Google Analytics, and other tools to identify trends and opportunities.
What We're Looking For
Essential:
* At least 1 year's experience in e-commerce or digital trading (retail environment preferred).
* Commercially aware with an analytical mindset and strong attention to detail.
* Confident using spreadsheets and working with data.
* Excellent written and verbal communication skills.
* Proactive, organised, and comfortable managing multiple tasks.
* Experience handling customer queries online or via email.
* Full right to work in the UK.
Desirable:
* Experience using Shopify or similar e-commerce platforms.
* Familiarity with Google Analytics and reporting tools.
* Interest in watches, accessories, or consumer retail products.