Overview
The Weobley and Staunton on Wye Practice is a rural dispensing GP Surgery, split across two locations with approximately 6,500 patients. We have been rated by CQC as good and provide an efficient and effective service to our patients.
We are looking for a suitably qualified Medical Secretary, based at Weobley Surgery, who will project a positive and friendly image to patients and who is professional, efficient and enthusiastic.
You will be experienced and highly motivated in providing a medical secretarial service, medical terminology and audio typing skills are essential and knowledge of EMIS Web, Docman, and C&B systems would be an advantage although full training will be given.
This position is 29 hours per week.
Interviews are expected to be held week commencing 13 October 2025.
Responsibilities
* Provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals via Choose & Book, 2 Week Waits, minutes, memorandums, etc., in an accurate and quality manner and follow up where appropriate.
* Assist the Practice Manager with all clerical and administrative duties including preparing timesheets, preparation of banking monies, collate recruitment responses and prepare interview packs, send recall letters/health check letters as appropriate.
* Understand the legislative requirements and Practice Policies for GDPR and Data Protection and act as a primary point of contact with regard to all Subject Access Requests, undertaking effective and efficient recording of patient data sharing information.
* Record all referral data and produce reports as required.
* Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
* Undertake a substantial role in the administration of the annual flu clinics and other patient initiatives.
* Retrieve medical records and assist the completion of medical/insurance records and/or administer and photocopy patient records at the request of solicitors under the Access to Medical Records Act and/or consultants at their request and undertake appropriate invoicing procedures.
* File patient information and correspondence in electronic patient medical records including the file of secure documents appropriately into Docman.
* Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
* Maintain an up-to-date address/telephone directory of hospital consultants and outside services available to patients within GP Team Net.
* Assist with the gathering of statistics and information when required.
Person Specification
Essential
* Be able to demonstrate an understanding and commitment to working within a large Primary Care Team.
* Capable of remaining calm, with consistent accuracy and concentration under pressure.
* Objective and impartial.
* Enthusiastic with energy and drive.
* Ability to work without direct supervision.
Desirable
* A solutions focussed approach.
* Self-motivated but aware of limits of authority.
* Pragmatic approach to day to day irritations.
Skills & Abilities
Essential
* An ability to accurately transcribe complex correspondence by touch typing from audio-dictation using medical terminology.
* Advanced working knowledge of Microsoft Office applications.
* Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances.
* Experience of complex administration and record keeping in an office environment.
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Time management and the ability to work to deadlines.
* Negotiation and conflict management.
* Problem solving skills.
* Ability to organise and prioritise own workload.
Desirable
* An enquiring mind with a willingness to learn new skills and procedures.
Qualifications
Essential
* Good level of education to GCSE standard or equivalent.
Desirable
* AMSPAR Medical Secretary Diploma.
* RSA III Word Processing/Information Technology or equivalent.
* ECDL or equivalent.
Experience
Essential
* Experience of working as a medical secretary and having a good understanding of medical terminology.
* Computer literate with excellent keyboard skills.
* Self-starter, able to work on own initiative, following set procedures and protocols.
Knowledge & Understanding
Essential
* Demonstrate an understanding and commitment to good standards of patient care.
* Enjoys working as part of a Primary Care Team.
* Sensitive to the concerns of others without being disproportionately influenced by them.
* Working knowledge of medical terminology.
Desirable
* Understanding of the requirements of the Data Protection Act and Caldicott Principles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure to check for any previous criminal convictions.
Details
* Date posted: 01 September 2025
* Pay scheme: Other
* Salary: £14.85 an hour
* Contract: Permanent
* Working pattern: Part-time
* Reference number: S0001-25-0064
* Job locations: The Surgery, Gadbridge Road, Weobley, Hereford HR4 8SN
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