Dewis Centre for Independent Living (Dewis CIL) is a charitable organisation delivering a wide range of services across Wales. We are committed to supporting people to live independently, exercise choice, and have control over their lives. Working in partnership with local authorities and communities, we deliver services that improve wellbeing, promote equality, and strengthen local support networks. Dewis CIL and Adferiad collaborate to deliver the Gwent Carers Information and Advice Service, across the Gwent footprint. This service is dedicated to recognising, supporting, and empowering unpaid Carers. This role, as part of this service, aims to improve the lives of unpaid Carers across Gwent and to equip them with skills, knowledge, and coping strategies to achieve and maintain their own well-being. In addition, to raise awareness of unpaid Carers, identify unpaid/hidden Carers and to promote an environment where the Carer has a voice in the planning and delivery of care.
Responsibilities
* An advocacy qualification would be considered desirable for this role, as it would enhance the ability to support and empower Carers effectively.
* Act as the first point of contact for all enquiries relating to the Gwent Carers Information and Advice Service (GCIAAS).
* Identify needs and provide appropriate support and advice to Carers.
* Provide an empathetic and listening support service to Carers contacting the service.
* Support individuals to understand their caring role and to identify themselves as Carers, enabling them to access appropriate support.
* Advise Carers of their rights, including Carers Assessments and Carers Allowance.
* Provide accurate information, advice, and assistance, enabling the unpaid Carer to look after themselves and the person they care for.
* Promote community engagement by signposting Carers to other services/groups in the community that can support them.
* Provide Carers with the information needed to support informed decisions.
* Show empathy and understanding towards Carers and the barriers they may face in their caring role.
* Provide guidance and support to Carers on their involvement in the planning and delivery of care, ensuring they are empowered to express any concerns regarding the wellbeing of the individual receiving care to the care team.
* Ensure that Carers and service providers are aware of the rights of Carers particularly in relation to the issue of confidentiality.
* Maintain clear, effective, and professional communication with Carers, service users, family members, and other professionals through various formats, including face-to-face interactions, telephone conversations, and written correspondence.
* Maintain and continuously update knowledge of local service provisions and agencies to offer appropriate partnership working, signposting, and referrals.
* Work in partnership with statutory, third sector and community partners to raise awareness of unpaid Carers and ensure they have access to the support they need.
* Ensure that all data is accurately and promptly recorded.
* Support the line manager in preparing reports.
* Manage workload, administration, and diary commitments.
* Attend training courses and meetings as required.
* Participate in regular supervision and peer supervision and undertake any relevant training as appropriate to the role and your own personal development.
* Create productive working relationships with Dewis CIL and local authority colleagues as well as external agencies by developing the trust and support of colleagues.
* Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies.
* Adhere to professional practice standards and legislations including confidentiality, safeguarding, equality, diversity, and inclusion policies.
* Work in accordance with the Mental Health (Wales) Measure and the Social Services & Wellbeing Act 2014 and provide information, advice and assistance if required.
Contributions to the aims of Dewis CIL
* Contribute to teamwork, team meetings, and other activities required of Dewis CIL staff.
* Support various outside activities, events, and conferences hosted or attended by Dewis CIL.
* Work flexibly as required by the Line Manager to meet deadlines and targets.
* Support Dewis CIL's engagements in various projects, functions, launches, and events.
* Any other reasonable task.
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