Customer Service & Sales Support Specialist (Office Based) £24,000 Base Salary Permanent 37.5 Hrs (Mon Fri 09:00 17:30) Credico UKis an outsource direct sales company formed in the UK in 2005. We offer scalable and highly cost effective customer acquisition services to clients across a wide range of industries including utilities, telco, and charities, by utilising a growing network of independent sales companies throughout the country. An exciting opportunity has arisen within our head office team for a newCustomer Service & Sales Support Specialist roleto assist the operational support function in the business. We are seeking a motivated and detail oriented individual to join our team as an Entry Level Customer Service & Sales Support Specialist. In this role, you will be responsible for supporting our customers and sales team by handling client inquiries, coordinating sales related tasks, and ensuring smooth communication across departments. This is an ideal opportunity for someone looking to begin their career, in customer service and sales support with room to learn and grow. Key Responsibilities: Customer Service Responsibilities: Respond to customer inquiries/complaints via email, phone, or chat in a professional and timely manner Provide accurate information about our products and services and help resolve basic customer issues Maintain a positive and customer-first attitude in all interactions Log customer interactions and feedback accurately in our CRM system Escalate complex issues/complaints to senior team members or relevant departments as needed Sales Support Responsibilities: Assist the sales team with administrative tasks such as scheduling meetings, preparing presentations, and updating records Help onboard new clients by gathering necessary information and ensuring all documentation is complete Coordinate internally to ensure client requests and deliverables are met on time Support the preparation of reports and summaries for internal meetings and client reviews Take notes during client calls or meetings and distribute key takeaways to relevant team members Requirements: Strong communication and interpersonal skills Attention to detail and good organisational skills Must be computer literate Benefits: On-site parking Wellness and wellbeing scheme Cycle to work scheme 28 days holiday inclusive of bank holidays (plus an additional day for every year you work for the company, capped at 6) Company pension Internal progression opportunities We welcome applicants from all walks of life and are committed to a fair and inclusive hiring process. Apply now and start your career with Credico ! ADZN1_UKTJ