Business Support Administrator
Sighthill Depot
Salary: £26, - £28,
Hours: 36 per week, 52 weeks
The Business Support Service provides comprehensive and flexible business support across the corporate
functions of the organisation and to the four localities. The Business Support Administrator will provide
general business support to our customers and service users.
MAJOR TASKS/JOB ACTIVITIES
Provide a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
Work proactively to facilitate business support to the full range of services and activities.
Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines.
Work within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider council services.
Work within agreed timescales to meet legal and statutory obligations.
Deliver business support to customers and service users within the operating principles of business support.
Use appropriate systems to process service requests or updates for wider council services.
Work with all business support staff to support new initiatives and the strategic direction of the Council and ensuring that that all customer contact services are planned in a consistent manner in accordance with the Council's strategic objectives.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.