Online Merchandising Executive- 6 Months Contract
Job details
Salary Competitive Discipline Reference022162
N Brown – who we are and why work for us?
At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.
We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.
In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!
The Role
Responsible for proposing and implementing the Search & Browse and Product Recommendations merchandising activity, making data led decisions, leading to proven improvements in the customer experience. You will achieve this working cross functionally with other departments and general support to optimise key customer touchpoints with product, and by utilising product sequencing and recommendations strategies.
Responsibilities
1. Represent the Online Merchandising function in Brand Tribe to feed into and influence cross-functional meetings with teams such as Trading, SEO, Buying, Merchandising, and Paid Media.
2. Own the implementation, delivery and comms of Online Merchandising Strategic Pillars into Brand Tribe – Search, Hierarchy & Taxonomy, Trade, BloomReach Features & Testing.
3. Regularly report, contextualise data, and action improvements to key touchpoints in on-site customer journey such as search, navigation & filters.
4. Lead on implementation of product sequencing strategy driven by Brand Tribe objectives.
5. Own delivery of BloomReach Search & Merch / Recommendations & Pathways tool, including administrative tasks to support site hygiene.
6. Develop and implement A/B testing strategies linked to your online store’s primary objectives and KPIs (Add-to-Card Rate, Conversion Rate, Revenue per Visit, Average Order Value)
7. Use various analytics tools, including Google Analytics 4, BloomReach Insights, and Power Bi for actionable insight to drive behaviour and commercial performance increases.
8. Training and supporting Online Merchandising Assistant, as direct report, both in their day-to-day to ensure best practise use of merchandising and analytics tools; as well as in their performance/technical/personal objectives for career development.
9. Report regularly on performance, results and action plans to stakeholders across the business
10. Conduct competitor research to identify and propose opportunities to improve UX, product ranges, merchandising and SEO
11. Work with wider business teams such as DT and Product Ops to drive improvement to on-site experience and internal processes.
12. Administration such as link building, characteristic / attribute building, reporting and SEO
13. General other duties as required
What are we looking for?
14. Be able to build good working relationships with stakeholders across the business, often with conflicting objectives.
15. Be data led, analytical and commercially minded with your decisions; always thinking ‘customer first’ to delight the customer and hit business KPIs.
16. Have the confidence and the ability to present and report back on results and action plans to all stakeholders. Use a variety of platforms and software to achieve these objectives and experience of online merchandising tools (Bloomreach Discovery Platform) and analytics tools (Google Analytics, BloomReach Insights, Power Bi) where proven KPI improvements have been achieved is required.
17. Microsoft suites such as Teams, Excel and Power BI. Bloomreach Discovery platform (Search / Browse) and Bloomreach / Rich Relevance Product Recommendations. Google Analytics and Google Data Studio. Trello / Miro / JIRA for work management.
What’s in it for you?
18. 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
19. Annual bonus scheme
20. Enhanced maternity and adoption leave
21. Company pension with up to 8% N Brown contribution
22. Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
23. A range of financial wellbeing support
24. Colleague discount across all N Brown brands
25. Onsite café with subsidised rates and local restaurant discounts!
26. Life Assurance and Private Medical Insurance
27. Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice
Our promise to you:
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
What happens when you apply to a role at N Brown?
As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!