[Royal Mail]
Job reference number 327009
Administrator/Facilities Management Works Coordinator
Salary £24,800 per annum, 6% bonus potential, 22.5 days annual leave plus bank holidays
Full time, 37.5 hours per week
Permanent
Leeds Mail Centre, Stourton, Leeds, LS10 1AZ
With around 1,750 properties, Royal Mail operates one of the largest and most diverse estates in Europe—from local delivery offices and vehicle garages to cutting-edge parcel superhubs. Our Property and Facilities Solutions team is at the heart of keeping these spaces safe, efficient, and future-ready.
We’re now looking for a Facilities Management Works Coordinator / Administrator to join our National Service Centre in Leeds.
The role
In this fast-paced role, you’ll work closely with the Helpdesk and Engineering teams to ensure smooth operations and a seamless customer experience.
You will:
* Coordinate and dispatch maintenance jobs to engineers across our sites.
* Monitor and manage building maintenance requests, ensuring scheduling plans are accurate and achievable.
* Liaise with subcontractors, agents and internal teams to ensure timely job completion.
* Escalate risks and delays to meet service targets.
* Deliver exceptional customer service via phone, email, Teams, and face-to-face to ensure resource and productivity are maximised.
* Be flexible and cover varying tasks as required including annual leave cover and volume demands across other team areas.
About you
You need to demonstrate the following skills and experience on your CV:
* Customer focused with a first-class telephone manner.
* Customer service and administration experience.
* Knowledge of Facilities Management services and work scheduling would be beneficial.
* A confident communicator with strong conflict management skills.
* Good organisation and problem-solving skills.
* Experience of working with Microsoft Office packages, in particular Excel (filters and formulas), excellent keyboard skills and a high level of accuracy.
* Ability to prioritise workloads and manage multiple tasks.
* Ability to attend the Leeds office 3-5 days a week.
Location/attendance - 08:00 - 16:00, Monday to Friday, 3 days per week in the Leeds office.
We are operating a hybrid approach to attendance, and you will be required to be in the Leeds office 3 days a week with home/remote working option for the remaining 2 days. Additionally, all training will be conducted on site in Leeds (full time for the duration of the training). This hybrid approach may change, subject to business requirements and you need to be fully flexible and if required, attend the Leeds office 5 days a week.
Leeds Mail Centre is located just off the M1 and has on-site parking for its staff. Its within close proximity to the city centre and has a frequent public transport links. There is an on-site gym and canteen facilities.
Closing Date: Sunday 20th July. Please note, this advert may close early if the appropriate number of applications has been reached.
About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1750 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.
Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
#RMG #LI-POST