Salary: £40,000 - 40,000 per year Requirements: Essential experience as a Business Systems Analyst or in a similar applications-focused role Strong knowledge of Microsoft Dynamics 365 Business Central Understanding of Payroll, Billing, and Finance process flows Competent with reporting Awareness of integration processes across systems Excellent stakeholder and vendor management capabilities Strong documentation, testing, and troubleshooting skills Desirable experience with Continia (Document Output & Capture) Background in recruitment or staffing industry systems Experience with RSM (InTime & InPay) is highly desirable Familiarity with Power BI for reporting and analysis Personal attributes: analytical thinker with strong attention to detail, proactive solution-driven mindset, clear communicator, able to work independently and in a team, strong organisational skills with the ability to prioritise in a fast-paced environment. Responsibilities: Administer and optimise RSM (InTime & InPay) and Microsoft Dynamics 365 Business Central, including configuration, permissions, bespoke workflows, and system integrations Support Payroll, Billing, Management Accounts, and wider business teams across RSM, Business Central, Continia tools, and Jet Reports Manage software releases, updates, and change requests; test and assess impacts; ensure compatibility with custom features Create and maintain custom reports, troubleshoot data issues, and work with vendors to resolve incidents and change requests within SLA Provide 2nd/3rd line support for Business Central, RSM, Bullhorn ATS, Power BI, and related applications Lead or contribute to system implementations, upgrades, and enhancement initiatives Collaborate with developers, analysts, and third-party vendors to deliver improvements and user-focused solutions Document system processes and support the service desk with operational handover for new or updated applications Resolve escalated incidents efficiently and communicate proactively with stakeholders regarding updates, training needs, and new features Escalate complex issues when required and support training and onboarding activities for application users Monitor supplier performance against SLAs, raise and manage support tickets, and escalate when necessary Participate in vendor reviews to ensure strong partnerships and optimal system performance. Technologies: Support Power BI Office 365 More: We are an innovative leader in the technology sector, seeking a skilled Business Systems Analyst to join our talented team in Whiteley on a permanent basis. This hybrid role involves taking ownership of key business systems to support our operational, financial, and strategic needs. We offer a dynamic work environment with opportunities for professional growth. last updated 6 week of 2026