Location
Manchester, GB
Department Name
EM HRSS (348103) G5
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Are you someone with excellent attention to detail and accuracy?
Do you enjoy problem-solving and finding solutions to help your customers?
Do you thrive when working in a fast-paced environment?
If so, we have the perfect job for you!
We are looking for someone with a passion for projects to join us on a 9 month fixed term contract, this may include projects across payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
About The Role (External)
* Salary: Band 5 - £26,936.00 per annum
* Location: Manchester - Square One office. Please note this is a hybrid working pattern with a minimum of 3 days per week in the office.
* Contract type: 9 month fixed term contract
* Closing date: Thursday 18th December 2025
What does the role entail?
* Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance.
* Work with the service team to review and performance, feedback to the team and where necessary escalate concerns to the team manager.
* Build knowledge and understanding of the operation you work within, document processes and drive standardisation. Upskill team members to follow and continually consider improvements to processes.
* Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
* Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.
* Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.
* Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
* Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.
* Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements
* Support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation
What are we looking for?
* Demonstrable experience of managing improvement projects and processing high volume activity
* Exceptional customer focus/engagement/stakeholder management skills
* Proven influencing, networking and stakeholder management skills at senior management level.
* Experience managing, leading and motivating large multi-disciplined teams
* Proven analytical skills
* Experience of delivering continuous improvement programmes
* Demonstrable experience in leading service, process and system improvements.
* Experience working at a similar level within a multi-faceted organisation
* Excellent communication skills
What could set you apart when applying?
* Full or Part membership of the relevant professional body
* Occupational knowledge of subject areas
* Educated to degree level or equivalent
* Experience of managing improvement projects and processing high volume activity
* ORACLE eBusiness Suite experience
How To Apply (External)
Please see the attached job description for further information.
Why Join Us?
At Network Rail, people matter. You’ll be part of a team that values your contribution and supports your growth. Your work will directly impact the development of future railway professionals and help us achieve our goal of getting everyone home safe every day
You will have development opportunities, access to training and enjoy a range of employee benefits, such as up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.
Network Rail Benefits - To find out about what benefits we offer, click here
How To Apply
Click ‘Apply now’ to submit your application.
Salary: Band 5 - £26,936.00 per annum
Contract type: 9 month fixed term contract
Closing date: Thursday 18th December 2025
Please note - there are x4 opportunities available for this position.
If you would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk
If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.
Below are some examples of adjustments we can make:
* Changing a provision, practice or ‘the way things are done’
For example, we can give candidates extra time to complete online, tasks or interviews as needed.
* Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
* Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
There are lots of other adjustments we can consider – please just ask!