At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Job Profile Description
As an EDMSupport Engineer at Kainos, you’ll play a key role in delivering responsive, high-quality technical support to our external customers. You will collaborate closely with senior engineers and customer support consultants to investigate and resolve technical issues, contribute to internal documentation, and continuously improve your technical skills.
This is an excellent opportunity for someone early in their technical career who enjoys solving problems, learning new technologies, and being part of a collaborative team. You’ll gain hands-on experience in cloud platforms, web services, and development environments while supporting real-world production systems.
Your key responsibilities will include:
* Assist in troubleshooting and resolving customer-reported issues under guidance from senior team members.
* Work with other support engineers to triage, document, and escalate complex issues.
* Contribute to documentation and internal knowledge bases to share learnings and solutions.
* Support internal testing, validation, and analysis of reported issues.
* Participate in post-deployment services.
* Learn and grow technical expertise in Workday Extend, cloud technologies (especially AWS), and web services.
* Help improve service quality by identifying recurring issues and suggesting improvements.
* Collaborate with team members on shared tasks and learn from mentorship opportunities.
Qualifications and Experience:
* Experience working with cloud technologies, preferably AWS.
* Understanding of RESTful APIs and web service technologies (REST, SOAP).
* Development experience with Java/Node.js.
* Experience developing serverless AWS applications.
* Experience working with CI/CD pipelines.
* Experience in agile delivery environments.
* Strong customer service mindset with good communication and collaboration skills.
* Ability to deliver tasks within given timeframes.
* Willingness to adapt in a fast-paced, evolving environment.
* Valid Workday HCM certification.
* Valid Workday Extend certifications relevant to your specialization.
* Experience providing application support and solving low/medium/complex problems.
* AWS Certified Developer - Associate certification.
At Kainos, we value diversity, equity, and inclusion. We are committed to building a team as diverse as the world we live in, where everyone is valued, respected, and given an equal opportunity to thrive. We actively seek talented individuals from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or other characteristics. We also ensure a fair recruitment process and offer accommodations or adjustments as needed.
Our friendly talent acquisition team is here to support you every step of the way. If you require any accommodations or adjustments, we encourage you to reach out. We understand everyone's journey is unique, and we aim to tailor our recruitment process to your needs.
About Us
At Kainos, we use technology to solve real problems for our customers, overcome significant challenges for businesses, and make people’s lives easier. We build strong relationships with our clients and aim to change the way they work today for a better tomorrow.
Our two specialist practices, Digital Services and Workday, work globally across healthcare, commercial, and public sectors to make the world a better place, day by day.
Our people love the exciting work, cutting-edge technologies, and benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies multiple times.
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