Overview
Knowledge Information Management (KIM) Coordinator at Mitie Cleaning & Hygiene Services. Location: Armada PFI. Reporting to: Assistant Compliance Manager. Contract Type: [Insert type – e.g., Full-time, Permanent]. Department: Compliance / Information Management.
The Role
We are looking for a proactive and detail-oriented KIM Coordinator to lead the development and optimisation of our enterprise knowledge systems. This role is pivotal in ensuring that operational and technical information is structured, secure, and accessible—especially in support of Maximo users and processes. You'll be supporting both Armada and MOD Corsham PFIs, delivering high-quality information services, collaborating with stakeholders, and driving innovation in knowledge management.
Key Responsibilities
Knowledge Management
* Develop and implement knowledge management strategies and frameworks.
* Maintain and enhance knowledge repositories.
* Promote a knowledge-sharing culture across teams.
* Design and manage documentation standards, templates, and taxonomies.
* Maintain physical and digital resource collections.
* Advise on Intellectual Property Rights and version control.
Maximo Support
* Provide functional support and troubleshooting for Maximo users.
* Collaborate with IT and operations to optimise workflows.
* Create user guides, FAQs, and training materials.
Information Governance
* Ensure compliance with data governance policies.
* Audit knowledge assets for quality and consistency.
* Manage permissions and access controls.
* Deliver insights and reporting using Power BI.
Stakeholder Engagement
* Engage with users across the business to understand knowledge needs.
* Facilitate workshops and training sessions.
* Act as a bridge between technical teams and end-users.
Additional Opportunities (Depending On Experience)
* Lead and coordinate knowledge management projects.
* Deliver training and briefings to Mitie staff and clients.
* Analyse research and produce practitioner-focused summaries.
* Contribute to the management of Mitie's ICT infrastructure.
Benefits and Equal Opportunity
Our market-leading offering provides benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through Salary Finance, including access to earned pay before payday for a small fee. You may also access other benefits through Choices, including extra holiday, insurance options, dental treatment, technology purchases, and more. We provide high street discounts via MiDeals, a cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan. We award Mitie Stars recognition with monthly prizes and a potential annual top prize.
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email jess.mercel@mitie.com.
Since 1987, Mitie has grown to 76,000 employees, operating globally as a leading facilities management and professional services company. We encourage you to join our team and grow your career with us.
Seniority level: Entry level | Employment type: Full-time | Job function: Other | Industries: Facilities Services
#J-18808-Ljbffr