KEY DUTIES Maintain a customer/ patient-focused service to patients, relatives and staff accessing the A&E department.
Ascertain identification details for completion of the A&E computerised module.
Answering patient telephone enquiries and liaising with other wards, departments, and hospitals within the Region.
Validation of in patient/outpatient attendees for Medicash/DSS/BUPA etc.
Key in admission and discharge details as required.
To monitor the EMIS system and print of report for attendance for patients when required.
To work under own initiative with adherence to departmental SOPs and procedures, ability to elevate to Team leader when required.
Effective liaison with the clinical teams to aid the smooth running of the A&E department.
Communicate effectively and calmly in difficult situations.
To ensure compliance of the Trusts Quality initiatives.
To participate in modernisation initiatives within the department.
CLINICAL & PROFESSIONAL RESPONSIBILITIES Registration of patients by hospital procedure of all new attenders to the unit.
Utilising the demographic checks provide by the personal demographic service (PDS) system.
Completion of daily/monthly statistical information.
To have knowledge of the CPIS system alerts.
Daily scanning of A/E record cards including diagnostic reports.
Request records and prepare documentation and x-rays for the fracture clinic.
Daily collection of patients Xray/pathology results for cross referencing on the Medway system for future attendance and distribute accordingly.
To register and schedule Fracture clinic appointments within clinical timescale.
To add patients to the escalation lists on Medway when appropriate.
ADMINISTRATIVE RESPONSIBILITIES Utilisation of the computerised system, Medway, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
Ensure accurate and timely input of data onto the computer system, in relation to patients attending the A&E department.
Retrieval of A/E record cards when necessary.
Provision of cover on the A/E rota for other clerical staff within the department as/when necessary, e.g. sickness, absence, annual leave.
Provide cover as required for Bank Holidays.
Open and sort mail in accordance with departmental procedures.
Booking patients into Medway System on arrival at the outpatient review clinic and to schedule review appointments.
To monitor the generic email address and action.
TEACHING & TRAINING RESPONSIBILITIES Participate in training programmes as arranged for the department.
Ensure compliance to all Trust risk management procedures.
Participate with management in the change process within the team.
To assist in the training of new staff members within own role.
Careful use of own equipment and escalation to Team leader of low stock levels
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