We are seeking a proactive and digitally confident Digital and Administrative Coordinator to support digital transformation and administrative projects across Venn PCN. This role promotes NHS digital tools (such as the NHS App), supports digital adoption among patients and staff, and ensures smooth coordination of initiatives. You will work with clinical and non-clinical teams across nine practices to enhance patient experience, improve access, and foster a digitally inclusive healthcare environment.
Main duties of the job
Key Responsibilities
Digital Coordination
* Champion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).
* Deliver digital support clinics to help patients access and use digital services confidently.
* Provide training and guidance to staff and patients on digital platforms.
* Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.
* Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.
* Maintain accurate digital records in line with NHS data protection and information governance standards.
* Collect, analyse, and report data to evaluate the impact of digital initiatives.
* Contribute to continuous improvement by identifying opportunities for innovation and efficiency.
Administrative and Project Support
* Support the coordination and delivery of PCN-wide projects and service improvements.
* Prepare project documentation, monitor timelines, and track progress.
* Liaise with stakeholders to ensure effective project delivery.
* Conduct audits, gather patient feedback, and contribute to evaluation reports.
* Contact patients to book appointments for Venn PCN services and initiatives.
About us
Venn PCN is committed to delivering accessible, high-quality healthcare. As a primary care network, we connect practices, health professionals, and community resources to improve patient care and health outcomes. Our nine practices include Sutton Manor Surgery, St Ives Close, CHCP, East Park Practice, Riverside Medical Centre, CHPL, The Bridge Group Practice, and The Orchard Centre.
Person Specification
Qualifications
* Full Driving License and own car
* Strong administrative and organisational skills
* Excellent written and verbal communication
* Ability to manage multiple priorities independently
* Experience in administrative or digital support roles
* Proficiency in Microsoft Office 365 and NHS digital systems
* Understanding of confidentiality, data protection, and NHS values
* Previous healthcare or NHS experience
* Knowledge of NHS digital frameworks (e.g., What Good Looks Like, Digital Front Door)
Experience
* Healthcare or NHS setting experience
* Knowledge of NHS digital transformation frameworks
* Proactive, solution-focused, with a positive attitude
* Detail-oriented and accurate
* Flexible and adaptable to change
* Team player committed to continuous improvement
Disclosure and Barring Service Check
This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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