Main Purpose of Job:
To assist in the billing, collection & recovery of Council Tax/Business Rates, ensuring Council Tax /Business Rates income is received promptly & efficiently.
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Key Responsibilities:
To administer and process all types of business rates billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery.
To deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times.
To deal with reports and other general tasks that are the responsibility of the Revenues Department.
To liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public.
To process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time.
To be familiar with and keep own knowledge up to date regarding Business Rates legislation, process, procedures and policies.
Liaise closely with all Revenues and benefits staff to ensure a smooth and seamless service to the public.
Assist the council’s representative at court if required.
To handle telephone queries from members of the public and other stakeholders
To perform to the standards and behaviours of ARP’s operational values and encourage others to do so.
To undertake any other duties as may reasonably be required and compatible with and/or arising from those listed above or directed by a Head of Service.