Company Description
An organisation with a strong purpose, vision, and goal - we're all about living health confident.
Position
Field Support Executive
Location: Worthing, West Sussex
Salary: £26,260 per year plus performance-based bonus
Type: Full time, Permanent
Requirements
Join Abbie, Issy, Tara, Zoe and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
We pride ourselves on managing multiple priorities and workloads without compromising quality. We are a collaborative and supportive group that works well together and enjoys having fun while achieving our goals.
If you're ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return
* A competitive salary of £26,260 per year
* Annual performance bonus of £3,000 (paid quarterly)
* Four free Health Assessments per year, usable by yourself, family, or friends
* 50% off any additional testing
* 23 days annual leave, increasing to 25 days after 1 year, then up to 28 days
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus up to £1,000
* Matched company pension (up to 5% or capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance of £130/year
Responsibilities
* Manage tickets efficiently using our business systems, ensuring timely responses in line with SLAs.
* Manage the Field Support telephone line and click-to-chat, addressing queries promptly.
* Organise and prioritise your daily workload for smooth operations.
* Research and resolve queries, collaborating with relevant departments.
* Book hotel accommodation for the Field Team, aiming to minimise costs.
* Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends for further training.
* Coordinate with team members to maintain clinic operations.
* Assist with resource planning, including rota requests, cancellations, and sickness cover.
* Review and approve timesheets and expenses.
* Support HAS Managers during investigations and disciplinary meetings.
* Keep updated on field regulations, company products, and procedures.
Why Join Us?
* Impactful work ensuring efficient Field Team operations.
* Collaborative environment fostering support and growth.
* Opportunities for professional development.
* Comprehensive benefits package.
* Potential on-call requirements.
The Hours
* 37.5 hours per week, full time
* Hybrid work: minimum 1-2 days in Worthing Head Office
* Work any days between Monday and Sunday, any times 6am-10pm
* 10-hour shifts, 4 days on, 3 days off, rotational shifts including earlies, lates, and weekends
Additional Information
* Successful candidates must pass a criminal records check.
* We do not accept recruitment agency contacts.
* Personal data shared will be handled according to our Privacy Policy.
* We are currently unable to sponsor visas.
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