Global Loyalty Partnerships Lead Job Description
Overview
The Global Loyalty Partnerships Lead plays a pivotal role in strengthening existing partnerships and identifying, negotiating, and implementing new strategic collaborations. This role focuses on expanding the partner network, enhancing member benefits, and driving engagement through alliances with airlines, hotels, and other key industry partners.
Responsibilities
* Partnership Development: Identify, negotiate, and implement strategic partnerships with airlines, hotel groups, and other relevant entities to enrich the loyalty program.
* End-to-End Management: Oversee the engagement from business case to negotiation to implementation.
* Relationship Management: Maintain and nurture relationships with existing partners, ensuring mutual benefit and alignment with strategic objectives.
* Program Integration: Collaborate internally with key stakeholders including digital, IT, and operations to create efficient processes, documentation, and seamless integration of partner offerings ensuring an overall positive member experience.
* Commercial Modeling: Develop and manage commercial agreements to ensure sustainable and profitable partnerships.
* Performance Analysis: Monitor and analyze the performance of partnerships, utilizing data-driven insights to optimize engagement and satisfaction among loyalty program members.
* Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities to inform partnership strategies and maintain a competitive edge.
* Drive Awareness: Work closely with marketing, digital, and operations teams to develop and execute promotional campaigns that leverage partner relationships to drive program growth.
Requirements
* Bachelor's Degree: In Business Administration, Marketing, or a related field.
* Experience: 7 years' experience in commercial partnership development and management, preferably within the travel or hospitality sectors.
* Negotiation and Communication Skills: Strong negotiation and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Confidence and fluidity in engaging C-level stakeholders, and the ability to influence and negotiate.
* Network: Established network of partnerships contacts in the travel space.
* Analytical Mindset: Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
* Project Management Skills: Excellent project management skills and handling multiple projects in an organized and timely manner.
* Technical Knowledge: Preferred basic technical knowledge: tech savvy and able to discuss general IT topics.
* Points-Based Reward Systems: Strong knowledge of points-based reward systems and commercial modeling, self-motivated, and results-oriented, with a passion for enhancing customer experiences through strategic partnerships.