Explore a new opportunity in Custody Operations Team at !
As a Custody Client Facing Senior Associate in the Custody Operations Team, you will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).
Job responsibilities
1. Provides direct support across a wide variety of products and markets
2. Builds strong internal and external working relationships and partnerships with clients and operational teams to ensure we provide a best in class service offering
3. Provides value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries
4. Performs root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise offered products for self-serviceable opportunities
5. Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
Required qualifications, capabilities, and skills
6. Previous experience in the client facing role
7. Self-motivated, flexible, innovative, adaptable and analytical
8. Excellent prioritisation, planning, organisational and time management skills
9. Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
10. Ability to multitask and work in a fast paced environment essential
Preferred qualifications, capabilities, and skills
11. Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous