About
ACS are recruiting for a Head of IT. If you have the skills and experience required, submit your CV including an outline of your experience as a Head of IT. Including a covering letter outlining your relevant experience can enhance your chances of selection.
Key Responsibilities:
1. Develop and implement IT strategies to support business efficiency, growth, and resilience.
2. Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security.
3. Manage daily IT operations including user support, service desk, incidents, change control, and asset management.
4. Ensure IT services meet SLAs and deliver high user satisfaction.
5. Establish and maintain governance and compliance controls, including data protection (GDPR, UKDPA), cybersecurity, and business continuity.
6. Identify and implement value-adding technology solutions and cost-saving initiatives.
7. Lead and mentor the internal IT team, fostering a collaborative, high-performing environment.
8. Manage third-party vendors and service providers, ensuring value for money and quality service.
9. Advise senior leadership on IT risks, compliance issues, and innovation opportunities.
10. Lead software development and systems integration strategies.
11. Coordinate closely with group IT functions for system alignment and integration.
12. Set and manage the annual IT budget.
13. Collaborate across departments to understand and deliver on IT needs.
14. Serve as the lead for GDPR compliance activities within the business.
15. Provide direct support to users, ensuring prompt and professional issue resolution.
Key Skills & Knowledge:
* Strong background in IT service management (preferably ITIL-based)
* Deep understanding of governance, risk, and compliance frameworks
* Demonstrated success in delivering efficient, secure IT operations
* Expertise in data protection, cybersecurity, and risk mitigation
* Ability to align IT with business goals and improve operational performance
* Strong leadership and people management skills
* Excellent stakeholder communication and collaboration abilities
* Experience managing vendors and negotiating technology contracts
* Continuous improvement mindset with a focus on service quality and user experience
Nice-to-have skills:
* ITIL
* Leadership
* People Management
* Vendor Management
* Location: Steyning, England
Work experience:
* Head of IT Operations
Languages:
* English
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