Overview
As Food and Beverage Assistant you'll be responsible for ensuring that guests have a positive, first class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.
Responsibilities
* Greet guests, take orders, serve food and drinks, and handle payments
* Maintain a clean and organised dining area, restock supplies, and assist with food preparation as needed
* Work agilely to support the wider business and uphold brand standards
Qualifications
* Food and Beverage experience isn’t essential, but passion for providing an exceptional guest experience and adherence to brand standards
* Strong communication skills and ability to engage with guests in a friendly and professional manner
* Ability to work well in a team and collaborate with other staff across the hotel to provide excellent service
* Attention to detail and ability to maintain a clean and organised dining area
* Flexibility to work varying shifts, including nights, weekends and holidays
About Aimbridge
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
Location
Mercure Swansea Phoenix Way, Swansea, Glamorgan, SA7 9EG, Relax on the doorstep of stirring Welsh countryside at the Mercure Swansea hotel. Set among landscaped gardens and tranquil lake views, this 4-star hotel is perfect for exploring the nearby hills and coast. After a day of exploring, return to the hotel and relax in one of the spacious 119 guestrooms or enjoy a drink by the roaring fire. After a busy day, guests can rejuvenate in the Feel Good Health Club, enjoying the fitness suite. The hotel boasts nine fully-equipped meeting rooms which can accommodate up to 120 guests. Weddings and other special events will be enhanced by beautiful lake views at this hotel. Guests can choose from classic, privilege and superior rooms. The Brasserie serves internationally inspired cuisine in a modern, comfortable setting; guests will enjoy their meal even more with the stunning views of the surrounding area that the restaurant offers. Drinks are served daily in The Bar. Three miles from Swansea city centre, the Mercure Swansea hotel is set in landscaped grounds. The beaches of the Gower Peninsula are just nine miles away.
Benefits
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Access to hotel gym facilities
* Minimum of 30 days holiday
* Staff meals on duty
* Starting salary above national minimum wage
* Career and lifestyle breaks - Allowing you to take time off for key life events
* Free staff parking
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