Overview
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
The Role
As Reception Supervisor at Estelle Manor, you will be accountable for the smooth daily operations of the reception desk, leading our team of Hall Hosts and Rooms Coordinators. As a leader for our receptionists, you will help to motivate and develop the team, creating an environment where colleagues can thrive. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.
Who we are looking for
* Previous reception experience within a luxury hotel, and highly proficient in typical reception administrative tasks.
* Experience in a front office supervisory capacity is essential.
* Experience working with Opera or Opera Cloud will be hugely advantageous.
* A team orientated, positive, driven, organised and solution focused leader.
* Ability to perform under pressure and deliver results to deadlines.
* An enthusiastic team player with a positive mindset and hugely charismatic.
* Excellent interpersonal, time management and organisational skills.
* Passionate about delivering exceptional guest experience with keen attention to detail.
What’s in it for you
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of both our pension and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned, and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.
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