At Tarmac,
‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac Hendy site in Miskin, Rhondda Cynon Taf, Wales. This is a great opportunity to join a successful Customer Service team working 8 hrs per day Mon - Fri plus occasional Saturday morning on a rota basis. This role is commutable from Pontyclun, Penarth, Cardiff, Barry, Bridgend, Port Talbot, Maesteg, Merthyr Tydfil, Cwmbran, Newport and the surrounding areas. The role will be office based during initial training but upon completion of successful training hybrid working is available.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Main Responsibilities
Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.
Your role as a Customer Service Coordinator will include:
1. Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
2. Providing customers with an excellent customer service experience providing high level of customer care and attention at all times
3. Completing data entry and order processing tasks
4. Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
5. Inputting accurate customer data into the CRM system
6. Building relationships with the key stakeholders in the account base
7. Working closely with the Fleet and Capacity planners to ascertain transport and material availability
8. Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
The Ideal Candidate
The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:
9. Confidence in the use of IT systems including MS Word and Excel
10. Experience of Salesforce CRM advantageous but not essential as training will be provided
11. First class customer service and communication skills
12. Ability to deal with stakeholders at all levels both internally and externally
13. Confident telephone manner
14. Superb attention to detail
15. Positive ‘can-do’ attitude
16. An approachable and engaging manner
17. Ability to demonstrate tenacity and resilience when working under pressure
18. Flexibility to work in a successful team environment
19. A desire to grow and be successful
Why Tarmac
In addition to the role of Customer Service Coordinator we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
20. Bonus scheme
21. Enhanced holiday entitlement
22. Contributory pension scheme
23. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
24. Access to our Employee Assistance helpline for free and confidential advice
25. Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
26. Training and development opportunities