BTL & Commercial Administrator/Processor
Aria Finance is looking for a motivated and detail-oriented individual to join our team. You will be responsible for supporting the BTL & Commercial department and advisors, covering all key mortgage processing, underwriting, and administration tasks to help achieve our required business levels and successful completions.
Key Accountabilities
* Ensure SLA’s are maintained and exceeded.
* Assisting team members to manage their caseloads in busy times and in times of absence.
* Maintain full records on systems, including clear and concise notes.
* General mortgage processing and administration duties including:
o OMS data entry and taking registering new business enquiries
o Credit reporting and land registry searches
o Compiling and producing indicative terms to send to clients and brokers
o DIP/AIP submissions to lenders
o Customer fact finding for application forms
o Registering and marking on daily post
o Instructing valuations and chasing inspection dates and reports
o Chasing solicitors and lenders for daily/weekly updates
* Adherence to procedure manuals and policies.
* Adhere to SLA’s in order to provide the best service to the customer.
* Harness the power of technology to streamline processes.
* Assist the team in order to achieve the highest service standards, deliver solutions to customers and help the business achieve its goals and objectives.
Skills & Competencies
* Self sufficient.
* Good communication skills essential for dealing with brokers, borrowers and lenders.
* Excellent telephone manner.
* Proactive.
* Organised.
* Problem solver.
* Approachable.
Knowledge & Qualifications
* CeMap qualified preferential but not compulsory.
* Experience of Residential BTL / Commercial broking & packaging desirable.
Personal Attributes
* Proactive and able to identify and highlight areas of improvement.
* Good communication skills.
* Flexible.
* Team Player.
* Approachable and self-motivated.
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