Position: Resource Controller
- Directorate: Housing, Regeneration and Operations
- Section: Repairs and Maintenance
- Location: Alton House
- Grade: Level 5
- Salary: £26,403 – £28,598 per annum
- Hours: 37 hours per week
- Employment type: Open to internal and external applicants
Key Responsibilities
- Taking incoming phone calls and recording accurate information.
- Managing information about additional trades/materials needed after repair diagnosis.
- Entering and maintaining details in the IT system, ensuring its fitness.
- Building ongoing relationships with team members and operatives to create a positive working environment.
- Ensuring operatives are aware of system or health‑and‑safety flags and relevant asbestos information before accessing a property.
Qualifications & Skills
- Flexible and able to work as part of a team.
- Excellent customer service in all situations.
- Willingness to adapt and maintain a flexible approach.
- Strong IT skills and effective use of communication tools (phone, computer, face‑to‑face).
- Ability to take initiative in varying and demanding circumstances.
What We Offer
- A competitive salary based on skills, experience and talent.
- Hybrid and flexible working options.
- An excellent local‑authority benefits pension scheme.
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.
Equality, Diversity and Inclusion
At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community. We welcome applications from individuals of all backgrounds and experiences and are committed to creating a workplace where everyone feels included and can succeed together.
