Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. Reporting into the Head of Retention, this role is a great opportunity to join our Customer Operations team, to deliver an excellent customer retention strategy on our high profile UK News & Wealth brands.
What you'll be doing
Reporting to the Head of Retention Marketing, you'll drive yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You'll be experienced in retention analytics and present results and recommendations to key stakeholders at all levels.
You'll plan and implement retention marketing roadmaps ensuring continual improvement through a test and learn approach, and applying best practice.
Above all, you will be customer-centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.
Experience that will put you ahead of the curve
* At least 4 years experience in retention or CRM marketing (ideally from a subscriptions background)
* Experience with managing multi-channel marketing campaigns including email
* Knowledge of CRM/CDP Platforms and automated digital journeys
* Experience using Google Workspace apps and collaboration tools
* Industry trends knowledge
* Copywriting skills
What's in it for you
The expected range for this role is £25,000 - £37,500
This is a Hybrid role from our Bath or London Office, working three days from the office, two from home
… Plus more great perks, which include;
* Uncapped leave, because we trust you to manage your workload and time
* When we hit our targets, enjoy a share of our profits with a bonus
* Refer a friend and get rewarded when they join Future
* Wellbeing support with access to our Colleague Assistant Programmes
* Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P6
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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