Leeds – Permanent or 12‑month Fixed‑Term Contract.
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything we do. Whether you are already part of DLG or thinking about joining us, you will be recognised for your skills, build on them and be empowered to do your very best.
Reporting to a Team Leader, you will join our dedicated Motability RTA team, dealing with a mixed caseload of OIC, MOJ, complex, Fast‑Track and Part 8 litigation claims. You will have the opportunity to develop your experience to litigate post‑whiplash reform cases where quantum and liability are disputed. You will be sympathetic to the needs of your clients, ensuring a high‑quality service and accurate legal advice in accordance with our policies and procedures.
What You’ll Be Doing
* Join a specialist Motability RTA team managing a varied caseload (OIC, MOJ, complex, Fast Track & Part 8 litigation)
* Support post‑whiplash reform claims where liability and quantum are disputed
* Handle up to 200 RTA claims, including OIC, MOJ and MIB cases
* Manage claims end‑to‑end, from inception through to resolution
* Lead on dispute management and resolution strategies
* Value and assess claims up to £25,000
* Deliver high‑quality client service with clear, accurate legal advice in line with policies
What You’ll Need
* Fast‑Track RTA claims handling experience with personal injury, within an insurance company or law firm environment
* A working knowledge of OIC and MOJ Pre‑Action Protocol and Civil Procedure Rules for Personal Injury claims
* A working knowledge of tariff and non‑tariff valuations, and JC Guidelines for the assessment of general damages in personal injury cases
* Strong communication skills, with the ability to engage effectively with clients
* Experience of working towards and achieving defined business targets and measures
* Ability to work well under pressure whilst retaining a high level of attention to detail
Benefits
* Employer‑contributed pension
* Annual company bonus
* Discounts on insurance products
* Generous holiday allowance
* Flexible benefits package, including optional health and dental insurance
* Buy‑as‑you‑earn share scheme
* Employee discounts and cashbackAnd many more
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Equal Opportunity & Support
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a key strength of our people. We are delighted to feature as one of the UK’s Top 50 Inclusive Employers and remain committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you are more than a CV, and the things that make you you are what bring potential to our business. We recognise and embrace people who work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.
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