Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries in their Digital Transformation journey.Zensars Return on Digital strategy has enabled customers to look beyond current investments towards realising visible business benefits in their digital transformation journey.
If youre looking for a workplace where associates realise and contribute to their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then youve come to the right place!
The Senior End User Technology Specialist leads the strategy, design, and delivery of modern workplace solutions that enhance employee productivity, collaboration, and experience. This role is pivotal in driving digital transformation initiatives, managing enterprise tools, and ensuring seamless end-user support across devices and platforms.
Duties and Responsibilities
Define and evolve the Digital Workplace roadmap aligned with business goals.
Lead technology selection and integration (e.g., Microsoft 365, Teams, Intune, Citrix).
Manage Unified Endpoint Management (UEM) using Microsoft Intune, SCCM, and Azure AD.
Oversee device lifecycle management, including provisioning, patching, and retirement (laptops, desktops, mobile, peripherals).
Deploy and manage Azure Virtual Desktop (AVD) for remote and hybrid workforces.
Utilise Azure Autopilot for device provisioning and configuration.
Integrate Azure Monitor, Log Analytics, and Sentinel for endpoint visibility and security.
Leverage Azure AD Conditional Access and Identity Protection for secure access.
Collaborate with InfoSec to enforce endpoint security policies.
Ensure compliance with GDPR, ISO 27001, and internal governance.
Lead initiatives to improve employee digital experience.
Manage service desk operations and ITIL-based support models.
Monitor and optimise Digital Experience Monitoring (DEM) tools.
Administer and optimise Microsoft 365 ecosystem (Exchange, SharePoint, OneDrive).
Drive adoption of collaboration platforms (Teams, Slack, Zoom).
Integrate VDI solutions (Citrix, Azure Virtual Desktop) for remote access.
Automate account provisioning via Azure AD and HR system integration.
Assign appropriate roles and group memberships based on job function.
Provision access to Microsoft 365, SharePoint, Teams, and line-of-business apps.
Configure Conditional Access Policies for secure login.
Enforce Multi-Factor Authentication (MFA) and device compliance.
Enable self-service password to reset and onboarding guides.
Trigger access review workflows via Azure AD or IAM tools.
Reassign or revoke access to systems no longer relevant.
Update group memberships, license entitlements, and resource access.
Validate least privilege access and remove redundant permissions.
Audit changes for compliance and maintain logs for governance.
Deactivate user accounts in Azure AD and connected systems.
Revoke access tokens, licenses, and session cookies.
Disable or wipe devices using Intune or other UEM tools.
Archive or transfer ownership of files, emails, and Teams channels.
Trigger offboarding workflows and document access removal.
Monitor for any post-exit access attempts or anomalies.
Provide hardware maintenance to rectify hardware faults and failures in coordination with Customer, hardware maintenance vendor and other third-party vendors (if remotely possible).
Coordinate repair activities using Customer warranty coverage and maintenance terms that exist with Customers other third-party vendors.
Integrate the Supplier Software remote support tool into the ITSM Tool to support automatic knowledge base population which will improve Remote Support
Install new DWS (DIGITAL WORKPLACE SERVICES) hardware and approved software in response to Service Requests from the Customer
Provide all licenses required for the Supplier Software required in the provision of the Services.
Attending onshore support calls, aiding through MS Teams or phone.
Provide First Line Telephone Support via Service Desk Central Line. This includes call ticket creation and assigning a correct team if appropriate for further resolution .
Technical Skills Required
8+ years of proven End User computing experience
Strong, proven experience in IT service and digital projects
Experience with People Skills, Office Experience - General, Reporting Skills, Verbal Communication, Administrative Writing Skills.
Excellent customer service skills
Proven experience in:
Desktop Support
SD support
O365 Administrator
Azure Administrator
Teams Administrator
Citrix Administrator
MBAM Administrator
Intune and SCCM Administrator
Ivanti Endpoint Security Administrator
CrowdStrike Administrator
SIPPIO Administrator
Exchange and SharePoint Administrator
Zoom Administrator
Luware Administrator
Asset Manager
Purchase and Procurement
Adobe Administrator
Nimbus Call Management Administrator
Bomgar Administrator
AirTame Cloud Administrator
Datacenter knowledge
Qualification: Must be educated to at least degree level or equivalent for this role.
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