Salary: £50,835 - 50,835 per year Requirements: Previous experience in an IT Business Analyst role Conducting analysis and management of requirements for business technology change initiatives across functions (e.g. CRM / Finance / HR / Website) Participating in technology change initiatives for CRM systems Expertise in process mapping techniques (e.g. BPMN / UML / SIPOC) Experience in management of the benefits lifecycle Effective communication skills, including report writing and presentations Knowledge of testing approaches and techniques Effective stakeholder management skills Familiarity with waterfall and agile project management methodologies and the software development lifecycle Responsibilities: Identify and analyse business and technical requirements to support change initiatives Produce clear documentation to align key stakeholders Use suitable process-mapping techniques for requirements analysis Contribute to technology-driven change design and delivery Conduct market research and feasibility assessments Prepare options analysis and liaise with external vendors and consultants Contribute to formulating test approaches and techniques Track and forecast the benefits of technology-driven change Engage stakeholders and support senior leadership in benefit reviews Produce insightful reports on projected and realised outcomes Monitor and report on progress across all pipeline initiatives Technologies: BPMN CRM Support UML More: We are a globally recognised charity headquartered in the UK, seeking an experienced IT Business Analyst to join our IT team on a permanent, full-time basis starting in early February 2026. This hybrid role requires attendance in our Central London office 1-2 days a week, offering an opportunity to support major organisational change initiatives. We provide a collaborative and supportive environment, and the role includes a competitive salary of £50,835 per annum. last updated 17 week of 2026