Job Description
Are you passionate about blending technology with unforgettable hospitality experiences? Join Accor’s dynamic Hospitality Tech team and play a pivotal role in revolutionizing how hotels operate and serve their guests.
As a Customer Technology & Solutions Advisor, you’ll be the go-to expert for hotels and partners within your scope.
Main Accountabilities:
Responsible for the relationship with the hotels:
* Be the point of contact for IT and technology interactions with hotels and Partners
* Create a continuous relationship of trust with your partners (BRM on site, hotel visits, telephone follow-up)
* Manage and keep up to date Tech inventory of the portfolio (partner, IT equipment, third party provider, installed interfaces, key contacts)
* Formalize an investment and delivery plan for your hotel portfolio in line with the Global
Strategy and local needs
* Be a source of proposals to hotels in the implementation of technological solutions (including budget proposals, project planning and schedule, implementation details, documents necessary for the implementation of the project and follow-up for hotels (new construction, acquisition and operation).
* Understand and know how to explain invoicing (OPEX/CAPEX)
Local implementation of the aligned technology strategy for the region:
* Know the projects and solutions in order to be able to present them to the hotels
* Coordinate and implement technology projects at the hotel level, from deployment proposal with financial and technical planning to post-deployment support with the PMO and Tech Rollout and other expert teams
* Support the project and partner teams on the pilots carried out on your portfolio
* Maintain high standards project monitoring (Project Portfolio Management tool)
* Ensure the follow-up of projects and analysis of reports (Rollout, Third Party)
* Monitor deliverables from all third-party vendors
Interactions with internal and external partners:
* Engage with our Operations to manage the portfolio and aligned expectations of departments
* Provide regular feedback to internal teams on the quality of service produced and the main difficulties reported by hotels
* Provide regular feedback on supplier services for the purpose of managing supplier relations
* CTS visit hotels, suppliers and partners as needed
Qualifications
* Bachelor's degree in Computer Science or Hospitality Management
* 3 to 5 years of experience in technical support management or service delivery management
* Experience in the hospitality industry is a plus
* IT skills on OS and network / hotel infrastructure
* Communication, organizational, project management and teamwork skills
* Fluency in English, any additional language is a plus
Additional Information
To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few).
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
your information will be kept confidential according to EEO guidelines.