Job Description
Job Title: Despatch & Planning Assistant (FTC)
Reporting To: Export Manager
Direct Reports: N/A
Location: Basingstoke
Berry Bros. & Rudd is more than 325 years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
The job in a nutshell
This role is based in our Despatch & Export team, which is an integral part of the Operations department. You will be responsible for processing orders for delivery both within the UK and Internationally, seeing them through to completion. Deliveries can be destined for both bonded warehouses & private address’, where the correct documentation must accompany the shipment. Working closely with the Warehouse & Customer service teams, the Supply Planner ensures that all picking & packing releases are processed to an agreed schedule for final mile delivery.
Who you will work with:
Internal: Despatch, Exports, Warehouse, Customer Service, Brands, Account managers, CPR Support
External: Customers, Freight forwarders, Third party warehouses
What you will do
* Responsible for the end-to-end process of all UK duty paid, Bonded & International orders
* Support Brands Ops orders, coordinating with account managers and customers, ensuring accuracy and efficiency in order processing
* Ensure correct documentation accompanies all orders that are collected or despatched
* Follow up delivered orders, ensuring all POD’s are received
* Organise transport for customer private reserve wines to & from third party warehouses
* Arrange necessary method of transport for Export orders
* Ensuring SLA’s are met for internal tickets on the BEST system. Also making sure emails are responded to in a timely fashion.
* Maintain various operational spreadsheets
* Liaising with freight forwarders
* Request booking slots with third party warehouses
* Work with the Compliance team, freight forwarders & external bonded warehouses to ensure ARC’s for bonded movements are closed off correctly and in a timely manner
* Ensure multi-warehouse orders are consolidated so customers receive their orders in one delivery
* Any task deemed suitable by the Export Manager which will be beneficial to the team
Role Requirements
Experience / Achievements
* Demonstrating a pro-active attitude, you must be able to work as part of a team and with people at all levels
* Working within a busy department meeting deadlines
* Experience working within a logistics role is beneficial
Skills / Knowledge
* Computer literate with high attention to detail
* Excellent communication skills both verbal and written
* Ability to multi-task and work under pressure
* Organised, whilst prioritising workload
* Able to make a positive contribution to the team, bringing new ideas and processes to improve
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing date: 15th May 2025
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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