Job Description
Join Our Team: Claims Handler
We’re excited to welcome a new Claims Handler to join our Legal Team.
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required.
Role Overview
This role supports the effective and timely handling of Public Liability, Employers’ Liability and Property Damage claims across the Trust. Working under supervision, the Claims Handler will manage the day‑to‑day progression of claims, ensuring all matters are accurately recorded, updated and handled in line with agreed processes and governance requirements.
The role holder will gather information, prepare documentation, maintain clear and complete case files, and liaise with internal colleagues and external partners such as solicitors and loss adjusters.
Key Accountabilities:
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* Day-to-day conduct of Public Liability, Employers’ Liability, Property Damage and Recovery claims in line with agreed governance and sign-off arrangements under supervision.
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* Assist the Legal Business Performance & Claims Manager with claims process, procedure and workflow.
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* Progress claims by gathering information, preparing documentation and liaising with relevant internal and external parties.
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* Draft all relevant documentation and correspondence relating to progression of claims matters.
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* Create and maintain files for each claim, ensuring records are complete, accurate and up to date throughout the lifecycle of the matter.
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* Update claims databases and systems with key information, including reserves, status changes, outcomes and closure details, in line with agreed data standards.
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* Liaise with internal colleagues across the Trust to obtain information required to progress claims, and with external loss adjusters, solicitors and service providers as appropriate.
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* Respond to routine claims-related enquiries in a timely, professional and proportionate manner.
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* Work in accordance with established claims processes, systems and reporting requirements, escalating issues, risks or improvement opportunities as directed.
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* Follow agreed claims handling processes consistently and highlight delays, data issues or process gaps to support effective claims management.
About you
You’ll bring experience from an administrative, legal, insurance or claims‑related role, along with a basic understanding of the litigation process. You’re confident working with data, maintaining accurate records and staying organised when managing multiple priorities. You have strong written and verbal communication skills, and comfortable following established processes while being proactive in asking questions and escalating issues when something doesn’t look right. Above all, you’re keen to learn, supportive of good governance, and motivated to contribute to an efficient and professional claims handling service.
Skills & Qualifications
• Experience in an administrative, legal, insurance or claims-related role.
• Knowledge of basic litigation process.
• Ability to work accurately with data and maintain detailed records.
• Good organisational skills, with the ability to manage competing priorities.
• Clear written and verbal communication skills.
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.
What We Offer
We offer an annual salary of £29,582. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.
Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits
IND LP