Business Support Manager - Banking Operations, BCB
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Job Overview
This role is based in Edinburgh, Glasgow, or Birmingham, with a hybrid work pattern involving at least two days per week in the office. The position is full-time and involves providing comprehensive business support to the Banking Operations Managing Director and Senior Leadership Team to achieve strategic objectives.
Key Responsibilities
1. Support or lead change projects, ensuring timely and quality results within budget.
2. Oversee compliance with policies, processes, and governance, including preparing reports and facilitating senior leadership forums.
3. Enhance colleague experience through communication, site visits, feedback, and talent management initiatives.
4. Coordinate property-related matters and represent the business in relevant forums, focusing on hybrid working and workforce planning.
5. Identify and mitigate risks, ensuring regulatory compliance.
6. Build relationships with partners across BCB, CIB, and the wider Group.
7. Provide insights and advice to influence business decisions.
Qualifications and Skills
* Excellent communication and relationship-building skills.
* Resilience and adaptability in a dynamic environment.
* Discretion and sound judgment.
* Strong organizational skills and ability to manage multiple priorities.
* Effective written and presentation skills, with data analysis capabilities.
* Creative thinking and new ideas for ways of working.
Preferred Experience
* Experience in business support or similar roles.
* Senior stakeholder management experience.
Our Commitment
We promote diversity and inclusion, offering flexible working arrangements, and support for colleagues with disabilities. Benefits include a generous pension, bonus, share schemes, holiday entitlement, wellbeing initiatives, and parental leave.
Additional Details
Senior level: Mid-Senior level; Employment type: Full-time; Industry: Banking, Financial Services, Investment Banking.
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