Overview
You will predominantly support SelfPay patient enquiries at enquiry, outpatient or incare stages, while also assisting patients using Private Medical Insurance. Through exceptional service and a consultative approach, you will help convert warm leads into appointments and admissions, contributing to our purpose of delivering outstanding personalised care.
Job responsibilities
* Manage inbound SelfPay enquiries in person, by phone and via email—from initial enquiry to confirmed booking.
* Proactively convert post-consultation patients to imaging, physiotherapy or surgical admissions, ensuring timely access to care.
* Support Patient Service Centres during peak periods, particularly with quote follow-up.
* Communicate clearly with prospective patients, providing information on pricing, procedures, consultants, availability, and taking payments where appropriate.
* Work closely with consultants and medical administration teams to guide patients through next steps in their care.
* Support processing of short-notice bookings across all payors, engaging key stakeholders.
* Deliver high-quality customer service in line with expectations of a leading private healthcare provider.
* Support consultants in adopting digital tools, including pricing, booking and quoting systems.
* Liaise with hospital departments to address communication or administrative issues, ensuring seamless patient experiences.
* Provide information on available patient financing solutions.
* Prepare clear and transparent treatment quotations and follow up within agreed SLAs.
* Support patients navigating PMI pathways, including assistance with preauthorisation.
About us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Qualifications & experience
* Excellent customer service skills.
* Experience working face-to-face with customers.
* Comfortable handling sensitive conversations.
* Confident with multiple digital systems.
* Enjoys working in a collaborative and fast-paced environment.
* Ability to work effectively within a national sales framework while addressing local population needs.
* Strong communication skills with the ability to influence and positively engage others.
Experience
* Experience working face-to-face with customers.
* Comfortable handling sensitive conversations.
* Confident with multiple digital systems.
* Enjoys working in a collaborative and fast-paced environment.
* Ability to work effectively within a national sales framework while addressing local population needs.
* Strong communication skills with the ability to influence and positively engage others.
Benefits
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* Spire rewards platform – discount and cashback for over 1000 retailers
* Private medical insurance
* Life assurance
* Onsite car park (free)
Closing date
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
#J-18808-Ljbffr