VisionTrack Royal Tunbridge Wells, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Service Support Administrator role at VisionTrack
VisionTrack Royal Tunbridge Wells, England, United Kingdom
4 days ago Be among the first 25 applicants
Join to apply for the Service Support Administrator role at VisionTrack
Overview:
VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies.
Job Title: Service Support Advisor
Location: UK-Kent-Tunbridge Wells
Responsibilities:
* Monitoring Service Tickets from start to completion.
* Reviewing and validation of service job sheets for accuracy.
* Validating Service Reports (Job sheets) from 3rd Party Suppliers.
* Validating Warranty Status on service tickets.
* Closing Service Tickets.
* Raising customer invoices for service tickets.
* Liaising with customers regarding Purchase Order requirements.
* Collaborating with internal technical support to validate product usage.
* Coordinating with 3rd party suppliers regarding service levels and escalations.
* Handling service ticket queries and follow-up.
* Supporting Account Managers with ticket volume reports for key accounts.
* Participating in online meetings with 3rd parties and customers, providing feedback and overviews.
* Validating labour costs and product usage.
* Reviewing and validating 3rd party supplier purchase orders.
* Reviewing billing data reports for allocated customers.
* Using internal platforms for vehicle and project monitoring.
Qualifications:
* Good knowledge of computer systems and a keen interest in technology.
* Excellent verbal and written communication skills.
* Customer service orientation.
* Attention to detail.
* Administrative experience.
* Ability to prioritize and multitask.
* Proficiency in Microsoft Office 365 and internal bespoke systems.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Consumer Services
#J-18808-Ljbffr