Head of Business Architecture
Competitive Salary
UK / Hybrid
Permanent
Closing date: 22nd November 2025
At Bupa, we're here to help people live longer, healthier, happier lives – and make a better world. As a global healthcare provider and insurer with no shareholders, our customers are at the heart of everything we do.
The Head of Business Architecture role sits within our UK Insurance (UKI) Change & Transformation team, where we're driving forward ambitious change programmes that improve customer outcomes, streamline operations, and future‑prove our services. You will play a key role in shaping how we deliver transformation across the business – helping us work smarter, faster, and more effectively.
You’ll lead the development and adoption of our business architecture framework, ensuring it aligns with our strategic goals and supports our mission to make health happen for our customers and our people.
Locations: Angel Court, London; Bupa Place; Kirkstall Forge; Staines – Willow House; Victory House, Brighton.
Key Responsibilities
* Develop and maintain the business architecture framework to support strategic direction.
* Align business processes and IT systems to deliver scalable, secure, and flexible solutions.
* Lead and inspire a team of Business Architects (circa 24).
* Collaborate with senior stakeholders across business and IT to design integrated solutions.
* Act as a trusted advisor to the Executive Team and Centres of Excellence.
* Champion agile and product‑led ways of working.
* Define and track KPIs to measure success and influence delivery roadmaps.
* Drive a culture of continuous improvement, integrity and customer‑centricity.
* Ensure governance, compliance and risk management.
What We’re Looking For
* Proven track record of leading business architecture initiatives in a large‑scale corporate environment.
* Senior business architect with extensive experience of business and IT transformation.
* Strong understanding of insurance operations and technology landscapes.
* Ability to lead and inspire teams, with a track record of developing high‑performing communities – especially business architects.
* Gravitas to influence and challenge stakeholders to achieve strategic objectives.
* Experience in agile methodologies and product‑led delivery.
* A mindset focused on innovation, continuous improvement and customer outcomes.
* Confidence in managing risk, governance and regulatory compliance.
Benefits
* Management Bonus Scheme
* Car Allowance (paid as cash)
* Private Medical Insurance (family cover)
* Enhanced pension and life insurance
* 25 days annual leave, increasing through length of service
* Corporate discounts (e.g. retail)
* Free Bupa health check‑up
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa". We champion diversity and make a concerted effort to recruit people from a wide range of backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role, and we offer reasonable adjustments as part of our recruitment process to anyone that needs them.
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