Business Support Assistant
17.47 umbrella
Sunderland
Temporary till March 2026
To deliver a comprehensive tenant and customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed. Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.
Key responsibilities of the Business Support Assistant include:
* Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant-focused approach and delivery of an excellent tenant experience.
* Update systems with information (e.g., raising and scheduling jobs, follow-on work, uploading asset data, etc) and documentation (e.g. certification etc).
* Ensure all data input is completed accurately and promptly.
* Provide support to our Tenants, Operatives, and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, and Teams.
* Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.
The successful Business Support Assistant will have:
1. Work experience in a similar role, ideally w...