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Job Title: Field Service Engineer – London
Reports To: Area Service Manager
Function: Service
Location: London, with possible UK travel as required.
Job Purpose
To maximise the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting and fault resolution. This role ensures scheduled maintenance is completed to the highest standards whilst minimising downtime and costs for customers.
Key Responsibilities
Maintenance and Troubleshooting
* Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements.
* Respond promptly to out‑of‑hours callouts, troubleshoot faults effectively and restore equipment operation.
* Collect, label and dispatch oil samples to the laboratory in accordance with agreed procedures.
* Select and order the correct parts, returning any unused items to minimise waste.
* Maintain van stock accurately, use parts responsibly and report any shortages to the Area Manager.
Customer and Team Support
* Build and maintain positive relationships with customers by providing professional, responsive support.
* Maintain clear communication with the Area Manager, customers and subcontractors to ensure smooth site operations.
* Document all site visits and produce detailed service reports in line with agreed quality standards and deadlines.
Tools and Equipment
* Keep company-provided tools and equipment in excellent condition, ensuring they are clean, well-maintained and calibrated as required.
* Maintain high standards of site cleanliness and presentation.
Supervision and Training
* Support the Area Manager by supervising, training and mentoring apprentices and new team members.
Health, Safety and Environment
* Adhere to all health, safety and environmental standards and regulations at all times.
What We’re Looking For – Technical Skills and Knowledge
* Strong engineering expertise with a solid understanding of gas engines and related systems.
* Electrical and mechanical engineering knowledge.
* Gas Safe registration.
* Proficient IT skills to document work and support reporting requirements.
* Coaching and mentoring abilities.
Personal Attributes
* Trustworthy, professional and reliable.
* Flexible and adaptable to changing demands.
* Customer-focused with strong relationship-building skills.
* Organised and able to manage workload effectively.
* Proactive, taking initiative to ensure tasks are completed efficiently.
* Resilient under pressure and committed to quality and improvement.
Essential Qualifications and Experience
* A minimum of 5 years service engineering experience.
* NVQ Level 3 or City & Guilds qualification in Electrical or Mechanical Engineering.
* Apprentice-trained engineer.
* Gas Safe registration.
* Full driving licence.
* Willingness to travel extensively, work unsociable hours and be away from home when required.
Desirable
* Experience with gas engines.
What Do You Get in Return?
* Competitive hourly rate with overtime paid at 1.5× basic rate.
* Up to 30 minutes each way travel paid at single time.
* On-call rota participation with call-out fee.
* 25 days holiday plus 8 Bank Holidays.
* Opportunity to buy or sell up to 5 additional days of holiday per year.
* Company pension contribution of 7 %.
* Company van provided.
* Comprehensive training programme on Jenbacher engines and systems, delivered in Liverpool by our dedicated training team.
If you’re a skilled and motivated engineer ready to take on a challenging and rewarding role, we’d love to hear from you. Join Clarke Energy and be part of a team dedicated to delivering exceptional service to our customers.
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