Graypaul Birmingham is currently recruiting for a Workshop Controller. This is a unique opportunity to work with Ferrari at an exciting time in the brand's history.
About you
This role is ideally suited for someone already working as a Workshop Controller; however, an experienced senior Service Advisor will also be considered.
Key Responsibilities
1. Ensure service and repairs are carried out to the highest standards to guarantee customer satisfaction.
2. Ensure efficient use of materials, equipment, and labor resources.
3. Build strong relationships with the brand and understand warranty processes.
4. Coach and support the service team to develop individual competencies.
5. Develop training plans for technical personnel and support their development.
6. Maintain Health and Safety procedures at all times.
7. Ensure the smooth progression of work through the workshop.
8. Improve workshop flow and streamline the customer journey by identifying key processes, increasing productivity, removing waste, and tracking KPIs and team management.
Why Sytner?
Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating an environment where everyone feels valued and can reach their full potential.
* Enhanced holiday entitlement including bank holidays
* Industry-leading maternity, paternity, and adoption pay
* Recognition of long service
* Discounted car schemes
* High street discounts
* Discounted gym memberships
* Cycle to work scheme
* One paid day per year for voluntary/community work
At Sytner, our values and respectful environment are central. We welcome applications from individuals of all backgrounds and are committed to diversity and inclusion. Adjustments can be requested for interviews and the recruitment process.
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