Overview
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About The Body Shop
The Body Shop is committed to generating positive economic, social and environmental impact. We are a cruelty-free, ethical beauty brand that aims to empower people and enrich the planet. Our activist roots guide our campaigns and product philosophy.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
With over 2,000 products designed to suit every customer\'s preference, our team talk with customers daily. We learn customers\' needs and recommend products that fit their preferences and lifestyle. We offer products with natural ingredients, many sourced ethically using Community Trade programmes. When advising a customer on their skincare regime, we help communities build a better life as well.
You will offer expert advice on The Body Shop products and philosophy, learn the products and their origins, and proactively engage with customers to recommend a range that suits their preferences and lifestyle.
What We Look For
* Strong interpersonal skills to build rapport with customers - customer service experience is ideal
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry
* Open availability for evening, weekend, and holiday shifts
Talent Drivers
Collaborative Skills, Personal Conduct, Commerciality, Purpose
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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