Overview
Job Summary
Join our friendly GP surgery in South Manchester as a Medical Receptionist and become a key part of a team that puts patients at the heart of everything we do. In this role, you’ll manage appointments, patient enquiries, and administrative tasks across multiple systems, using your organisation, IT, and communication skills to keep the practice running smoothly. If you thrive in a fast-paced environment, enjoy helping people, and want to work in a supportive, patient-focused team, this is your chance to make a real difference in the community while developing your career in primary care.
About Us
We are a small, single-handed GP surgery located on Maple Road, serving the Brooklands and Northenden (Wythenshawe) communities in South Manchester. As a uniquely single-handed practice, we care for around 3,700 patients with the support of a dedicated team of approximately 19 staff members. Our administrative team includes 8 administrators and receptionists, supported by 2 reception supervisors and a Practice Manager. Our clinical team is diverse and highly skilled, comprising GPs, GP Trainees, Foundation Doctors, Clinical Pharmacists, Physiotherapists, Practice Nurses, an Associate Physician, and Healthcare Assistants. We are a traditional family-doctor practice that values personal patient relationships, while also embracing the Modern General Practice Model. We focus on delivering a patient experience that is open, accessible, and tailored to individual needs.
Job Details
* Location: 9 Maple Road, Manchester, M23 9RL
* Job title: Medical Receptionist
* Contract: Permanent
* Working pattern: Part-time
* Salary: Depending on experience
* Date posted: 20 October 2025
Job Description and Responsibilities
* Reception duties: Welcome and receive all patients and visitors; direct to appropriate healthcare professionals/services.
* Manage appointments, visits, and telephone consultation/triage; ensure calls are directed appropriately and details are recorded accurately.
* Provide a positive and friendly image to patients and visitors in person or on the telephone.
* Explain Practice arrangements and registration requirements to new patients and those seeking temporary registration; complete registration procedures with accurate records.
* Handle telephone calls, divert calls, take messages, and ensure prompt delivery of information.
* Process repeat prescription requests and ensure ready for collection within 72 hours.
* Provide test results to patients on advice from the GP or Nurse.
* Accept payment and issue receipts for private services.
* Facilitate communication between patients, the primary care team, secondary care, and other healthcare agencies.
* Act as a chaperone for general examinations if trained and requested.
* Maintain a general overview of the reception area and manage difficult or aggressive patient behaviour or those whose condition worsens while waiting to be seen.
* Deal with general enquiries and explain procedures; offer general assistance to the Practice team.
Facilities and Premises
* Open and prepare premises at start of day; deactivate alarm as needed and receive patients at opening time.
* Secure premises at end of day, divert telephone to Out of Hours, switch off internal lights, and activate alarm.
* Clear and restock consulting rooms; keep reception, notice boards, and leaflet racks tidy and free from clutter.
Personal/Professional Development
* Participate in annual performance review and maintain personal development records.
* Attend induction, mandatory training, and updates; participate in practice meetings.
* Support induction and training of new reception staff.
Equality, Diversity and Safeguarding
* Support equality, diversity, and patient, carer, and colleague rights in line with practice policies and current legislation.
* Respect privacy, dignity, and beliefs; maintain a welcoming and non-judgemental approach.
* Safeguarding: Commit to safeguarding and promoting welfare of children, young people, and vulnerable adults; participate in safeguarding training and induction.
Quality and Confidentiality
* Maintain quality by complying with Practice policies and procedures; alert team to quality and risk issues; reflect on performance and seek improvements.
* Maintain confidentiality and handle sensitive information appropriately.
Data Protection, Health & Safety, and Other Duties
* Comply with Data Protection Act requirements; safeguard personal data and seek guidance as needed.
* Follow Health & Safety guidelines and maintain a safe workplace.
* Adhere to financial regulations and office security; undertake other duties as agreed with line manager, including travel to other sites.
Person Specification
Qualifications
* Essential: Good standard of Secondary Education; GCSE or equivalent with a D or above in English and Maths
* Desirable: IT/Word processing qualification; ECDL
Experience
* Essential: Working in a busy public reception environment; reception & clerical duties; using word processing packages; computerised booking system; dealing with the public/patients; working in a busy telephone answering environment; working as part of a team
* Desirable: Working in an NHS service
Skills and Attributes
* Essential: Excellent organisational and communication skills (verbal and written); excellent customer service; professional interpersonal manner; team player; able to use initiative and problem solve; strict confidentiality; able to work without direct supervision; able to work under pressure; good IT/word processing skills; accurate and thorough with work; adherence to policies and procedures; willingness to learn and engage in appraisal and training; awareness of diversity and non-discriminatory practice; flexible and adaptable including anti-social hours and travel between sites
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