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Renfrewshire Council has recently completed a major capital investment programme to bring all of its houses up to the requirements of the Scottish Housing Quality Standard. There is an ongoing requirement to ensure our housing stock is maintained at that standard and our Housing Investment Programme continues to deliver a range of projects to improve our properties both internally and externally. This includes kitchen, bathroom, electrical rewiring, and heating improvements, as well as external improvements including roofing, render, and rainwater goods.
A dedicated team manages these work programmes, and we now wish to appoint a Liaison Officer to work with owners, tenants, and contractors to deliver the improvement programmes. Customer satisfaction is a key part of our delivery strategy. As part of a team of Liaison Officers, you will work closely with all stakeholders to ensure projects are delivered on time and to agreed standards. Our teams work flexibly across the investment programme, and you will be required to work on both internal and external upgrading programmes to meet operational needs.
It is essential that you have experience dealing with the public in relation to their specific housing issues, ideally in relation to investment programmes. You should have experience working and liaising with various agencies, as well as letter/report writing and record keeping. You must be decisive, possess effective written and verbal communication skills, and be able to work independently. Organizing your workload to meet challenging deadlines and attending evening meetings when required is also necessary.
Knowledge of the role and function of a local authority, rehousing policies and procedures, and other public sector bodies is desirable. A level of qualification in Housing (SNC level or equivalent) and a full driving license are also desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of which will depend on the duties of the position. For more information about Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
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