Overview
IT Support Engineer - Full Time - Newry c£40,000 per annum
REED Technology Belfast are delighted to partner with our client, an industry leader in manufacturing, who due to continued growth and expansion are seeking to recruit a IT Support Engineer to join their team
Responsibilities
Technical Support
* Provide first- and second-line technical support for users across the business.
* Install, configure, and troubleshoot software and hardware systems.
* Monitor system performance and perform regular maintenance.
* Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.
Network & Systems Management
* Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
* Support Microsoft 365 administration and ensure data security.
* Manage backups, updates and cybersecurity measures.
IT Operations & Documentation
* Maintain accurate records of support tickets and technical documentation.
* Support onboarding of new staff with IT setups and training.
* Ensure compliance with IT policies, procedures and GDPR standards.
* Responsible for maintaining IT asset and software licence registers, file audit evidence.
* Act as internal liaison with external providers and MSPs to escalate issues and track delivery.
Project Support & Continuous Improvement
* Assist specialists in the delivery of IT-related projects such as Salesforce.
* Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
* Create and deliver simple user guides and training materials for EPAS staff.
* Identify opportunities to improve IT systems and processes.
Essential Criteria
* Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
* 3+ years experience in an IT support role.
* Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
* Strong problem-solving and communication skills.
* Ability to work independently and under pressure.
* Experience with network administration and remote support tools.
* Exposure to ISO27001 and Cyber Essentials environments desirable.
* Ability to travel occasionally, clean drivers licence and passport desirable.
* IT certifications desirable.
Benefits
* Full business travel expenses.
* Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
* Death in Service Life Insurance after the qualifying period.
* 30 Days' Paid Holiday per annum.
* Opportunities for career progression and skills development.
* A supportive and dynamic work environment in a growing industry.
If you meet the above criteria and would like to learn more about this exciting opportunity then please reach out to Niall Lennon for a confidential discussion
Skills
* 2nd line support
* desktop support
* technical support
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