Overview
Role: Student Services Coordinator - Internal Only
Location: Tresham College – Kettering Campus
Salary: Between £24,720 and £29,870 per annum DOE and Qualifications
Hours: 37 hours per week – 52 weeks per year
Contract: Permanent – Full Time
Interviews to be held: 19 September 2025
Expires: 04/09/2025 23:59
About The Role
We are currently seeking a Student Services Coordinator to join our Student Services department at The Bedford College Group. As a Student Services Coordinator, you play an important role in the success of our students through:
Responsibilities
* Careers Guidance & Programme Delivery – Provides impartial careers advice to students and applicants, supports UCAS applications, and contributes to the design and delivery of a cross-college careers programme including group sessions and progression planning.
* Student Support & Welfare – Offers personal support or referrals for pastoral, health, welfare, and financial matters, including bursary advice, benefit applications, and HE funding guidance.
* Safeguarding & Compliance – Maintains accurate safeguarding records, promotes child protection policies, and ensures all advice and information provided is current and compliant with college procedures.
* Stakeholder Engagement & Customer Service – Builds strong relationships with internal teams and external agencies, delivers excellent customer service, and represents the college at events and promotional activities.
* Teamwork & College Contribution – Collaborates across departments, supports enrolment and college events, contributes to quality assurance and innovation projects, and participates in training and development aligned with TBCG values.
About You / Qualifications
* Qualifications & Professional Standards – Holds Level 2 English and Maths, a relevant Level 3 qualification, and either a Level 6 CEIAG qualification or willingness to work towards it, with a Youth Mental Health First Aid certificate desirable.
* Communication & Interpersonal Skills – Able to communicate confidently with students and staff at all levels, write formal and informal correspondence, and maintain a professional telephone manner.
* Administrative & Organisational Strengths – Demonstrates high-level administration skills, attention to detail, and the ability to plan, organise, and meet deadlines while maintaining accurate records.
* Experience & Customer Focus – Experienced in working with diverse groups, organising events, and delivering support both 1:1 and in groups, with a strong commitment to customer service and student wellbeing.
* Flexibility & Team Contribution – Friendly and adaptable, with a willingness to travel across sites, contribute to team goals, and uphold safeguarding responsibilities and college values.
Other Information
* About The Bedford College Group — The Bedford College Group was formed in 2017 and is the largest provider of education in the South East Midlands, with over 15,000 students annually.
* Safeguarding — The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
* Disclosures — This post is exempt from the Rehabilitation of Offenders Act 1974. The group's policy on Employment of Ex-Offenders is attached to this vacancy. Candidates barred from working with children are not eligible to apply.
Application Details
For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.
How to apply: Apply through the vacancy page.
Note: This posting may include administrative messages unrelated to the role. This description preserves the core job content while removing extraneous boilerplate.
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