Hybrid working available Fast growing business About Our Client This role is with a well-established medium-sized company within the manufacturing sector. Known for its commitment to quality and innovation, the company offers a stable and professional working environment. Job Description Respond promptly to customer inquiries via email and phone, ensuring a high level of service. Process customer orders accurately and efficiently, maintaining a focus on detail. Collaborate with internal teams to resolve customer issues and provide updates. Maintain and update customer records in the company database. Provide product information and guidance to customers as needed. Monitor and follow up on outstanding orders to ensure timely delivery. Handle complaints professionally, seeking resolutions that satisfy both the customer and the company. Contribute to the improvement of customer service processes and procedures. The Successful Applicant A successful Customer Service professional should have: Previous experience in a customer service role, preferably within the industrial/manufacturing sector. Strong communication skills, both written and verbal. Proficiency with standard office software and customer management systems. A detail-oriented mindset with excellent organisational skills. The ability to handle multiple tasks and prioritise effectively. A proactive approach to problem-solving and a commitment to delivering quality service. What's on Offer Hybrid working options to support work-life balance. Permanent role offering job stability in a professional environment. Opportunity to grow within the manufacturing sector. Supportive company culture with a focus on quality and service excellence. If you are passionate about providing outstanding customer service and are based in Maidstone, apply now to take the next step in your career Contact George Adlington Quote job ref JN-072025-6798751 Phone number 441622604512