Overview
Role: Field Service Engineer
Location: Covering all of the Midlands, allocated to the Aldridge Service Centre
Hours: 45 hours per week, 08:00–17:30 Monday to Friday. A 40-hour per week option is available.
Salary: £43,992–£46,800 per annum DOE (based on 45 hours per week).
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team!
This is a mobile role where you’ll service, repair, and maintain specialist vehicles at customer sites and in company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Responsibilities
* Diagnose and repair faults on vehicle chassis and mounted equipment
* Carry out servicing and maintenance to a high standard
* Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
* Use diagnostic software and tools to identify and resolve issues
* Log all work using PDA software and maintain accurate service records
* Travel to customer sites across the UK, sometimes at short notice
* Maintain a clean and safe working environment at all times
* Communicate clearly with customers and provide excellent service
* Support health and safety practices and complete risk assessments as required
Ideal Candidate (Qualifications)
* NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
* Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
* Strong diagnostic and fault-finding skills
* Knowledge of vehicle technology systems and compliance standards
* Comfortable working independently and managing your own workload
* Excellent communication and customer service skills
* Flexible with working hours and willing to travel
* General computer literacy and ability to complete technical documentation
* Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
If you’re ready to take your engineering career on the road, we’d love to hear from you!
We welcome applicants from all backgrounds. We encourage you to apply even if you don’t meet every single requirement. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.
Why You’ll Love Working Here
* 25 days holiday plus bank holidays (pro rata for 4-day weeks)
* Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
* Employee Assistance Programme: 24-hour helpline for support with life’s challenges
* Health Shield Medical Cash Plan: cash back for medical expenses
* GP Anytime: 24/7 online access to GP services
* Training and Development: mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships
* Cycle to Work Scheme
* Care Concierge: assistance navigating the care system
* Occupational Health Support and Health Surveillance
* My Benefits Platform: discounts on goods and services
* Independent Free Mortgage Advice
Please note: this role may be filled at any time for the right candidate. Dennis Eagle is not a sponsoring organisation. The successful applicant must already have the right to work in the UK or be able to secure it independently.
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Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Motor Vehicle Manufacturing
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