ABF is a multinational business with over 125,000 employees worldwide. The ABF Grocery division, of which we are part, contains a number of household name brands including Kingsmill, Patak’s, Blue Dragon, Raja Spices, Jordans and Dorset cereals, Ryvita and Silver Spoon.
Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.
We are looking for a Fixed Term (12 months) experienced ERP (D365) Application Support Analyst with a strong background in Finance modules, responsible for the continual delivery of services, support, maintenance, and assisting in projects in relation to our Dynamics 365.
You will be operating as part of a team of Application Support Analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.
You are expected to ensure that an effective support service is provided across the portfolio and ensuring they have sufficient base knowledge in other systems to do this. Application Support Analysts will have specific technical knowledge in Dynamic 365, with a strong bias towards Finance and significant experience managing and troubleshooting technical issues.
The role of the Application Services Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but not limited to:
* Troubleshooting/resolving reported problems.
* Assisting with the daily maintenance of the software within our application portfolio.
* Escalation management to our 3rd party support teams.
* Maintaining and updating our existing technical documentation within our application portfolio.
This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support.
Here’s what you’ll get:
* 🌴 Generous Leave – 25 days holiday + bank holidays
* 💙 Employee Assistance Programme
* 🍕 Discounts on groceries, holidays and more.
Key Accountabilities
As a D365 Application Support Analyst, your key responsibilities will include:
* Technically proficient with Dynamics 365 and all associated technologies.
* Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines.
* Assist in requirements gathering and provides design guidance for mid to large sized Dynamics 365 projects.
* Jointly responsible for managing, development, customizations, and integrations to meet the business needs within Dynamics 365.
* Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements.
* You must be able to successfully communicate information to both internal and external teams.
* Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
* Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.
* Provide current best practices and solution alternatives as part of functional or technical design documents.
* Provide additional technical support, as required, for other solutions within the application portfolio.
* Continually update supporting documentation within the application portfolio.
The Right Person
We’re seeking a detail-oriented and proactive individual with:
* 3+ years’ experience of Dynamics 365 F&O.
* Experience implementing and configuring Dynamics 365 F&O.
* Demonstrable expertise in maintenance of Business Rules and Business Configuration.
* Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
* Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills.
* Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
* Building and configuring of business workflows.
* Schedules work to be done and follows up to ensure completion within deadlines.
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