SpaceNK are thrilled to announce the upcoming opening of our newest store in Watford, located in the Harlequin Shopping Centre!
Main Purpose of the Role:
The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
They must aim to deliver:
* A visually inspiring and inviting store environment
* A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
Customer First
* Delivers a ‘customer first’ experience exceeding customer expectations
* Supports their team to ensure a ‘customer first’ experience is delivered consistently
KPIs
* Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
* Exceeds the company acquisition target for N.dulge
* Supports stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
* Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
* Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
* Actively identifies innovative opportunities to maximise their business
* Confidently analyses all available business reports to review weekly, monthly and yearly performance
Team
* Supports the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
* Creates an inclusive, welcoming and approachable environment for employees to thrive in
* Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant Manager
Leadership
* Leads, motivates and inspires the team – be a role model!
* Coaches and develops their team and individuals to achieve their full potential
Store Operations
* Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
* Understands and adheres to all Company loss prevention practices
Qualities
* Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
* Ability to understand and analyse commercial reports to drive business opportunities
* Ability to identify key performance behaviours and competencies within the team
* Strong prioritising and organisational skills
* Leads by example
* Values honesty and integrity in working relationships
* Ability to manage change
* Flexibility to meet rapidly changing priorities and deadlines
* Ability to delegate tasks and follow up effectively to ensure completion
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