About the Role
PHL UK LTD is looking for a proactive and organisedParts Advisorto join our team. This key role involves providing essential support to the parts department, assisting with customer inquiries, managing orders, and helping to maintain smooth operations across the business. You will be working closely with suppliers, customers, and various internal departments, ensuring efficient service and timely responses.
Responsibilities:
1. Assist the Parts Manager with daily operational tasks and ensure the smooth running of the parts department
2. Communicate effectively with suppliers to obtain the best prices and delivery times for parts
3. Respond to customer and supplier queries via phone and email, offering excellent customer service at all times
4. Manage incoming orders and ensure returns are processed efficiently
5. Work closely with the service and workshop departments to ensure parts are delivered as needed
6. Provide occasional support to the Service Department when required, while maintaining a primary focus on the Parts Department
7. Occasionally assist other team members with their roles to ensure continued team success
8. Maintain accurate records and complete administrative tasks promp...